WELCOME

Samro Limited is a young newly formed independent property maintenance company established by Director, Sam Roberts, to provide a comprehensive Response and Planned Building Maintenance Service to the Retail, Industrial Leisure and Commercial sectors throughout Greater London, with a qualified and multi-skilled taskforce able to undertake all aspects of response and planned maintenance on-site.

Samro Limited is a company designed to serve. We believe customer service is not a department, it is an attitude. Consequently, an unprecedented amount of attention and resources are given to ‘getting it right’ and taking ownership. The easier it is for you, the customer, to deal with Samro Limited the easier and more enjoyable it is for us to fulfil your requirements. In other words ‘The route of least resistance’.

The personal touch and good old-fashioned service seems to be giving way to indifference and anonymity. People almost seem to be losing the soft skills of customer care and personal interaction as more and more business and communication is done via computers.

We live in an age of voice mails, lengthy ‘menu’ choices and recorded responses.This can be extremely frustrating and delay whatever we are trying to achieve. You rarely make contact with the same person twice. This will never happen at Samro Limited. Having said this, we do believe technology has its place and running an expanding and dynamic company like Samro Limited without technology and computerisation would be virtually impossible.

We are a very progressive organisation and pride ourselves on the quality of our services and the integrity of our commitment. A promise means nothing until it is fulfilled. Consequently, we do not make promises until we know we can deliver. We genuinely care about making it happen.

There is no secret to this approach. It is simply having an honest and positive attitude towards our remit and our customers.

Samro Limited strives to be a ‘can do’ company. For us to evolve and develop the most valuable opinions are those of our customers. People have a habit of rarely telling you how happy or unhappy they are with your products or service. They are more comfortable discussing it with somebody else. At Samro Limited we want to know.

Acclaim is very satisfying but it is the challenge of improving and perfecting our company that makes us tick, we will never lose sight of what we are being paid for.

We look forward to doing business with you in the future.

Sam Roberts

Director.